Solutions

Rapider IT Service Desk / Support Ticket System

Handle technical issues, bug reports, and internal IT requests efficiently.

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Custom Ticket Forms

Capture issue details tailored to departments.

Custom Ticket Forms

File Uploads

File Uploads

Allow users to attach logs or screenshots.

CMS for Knowledge Base

Publish self-help guides and FAQs.

CMS for Knowledge Base

Ticket Dashboard

Ticket Dashboard

Admins track and assign issues easily.

Email Alerts

Notify users of ticket updates automatically.

Email Alerts

Status Tracking

Status Tracking

Users see live status of their requests.

Comment Threads

Enable back-and-forth between IT and users.

Comment Threads

Tagging & Prioritization

Tagging & Prioritization

Flag urgent issues and categorize by type.

Role Permissions

IT admins have full control over ticket visibility.

Role Permissions

Performance Metrics

Performance Metrics

Track average response time and ticket load.

Free first version included

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