Solutions
Rapider IT Service Desk / Support Ticket System
Handle technical issues, bug reports, and internal IT requests efficiently.
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Custom Ticket Forms
Capture issue details tailored to departments.
Custom Ticket Forms
File Uploads
File Uploads
Allow users to attach logs or screenshots.
CMS for Knowledge Base
Publish self-help guides and FAQs.
CMS for Knowledge Base
Ticket Dashboard
Ticket Dashboard
Admins track and assign issues easily.
Email Alerts
Notify users of ticket updates automatically.
Email Alerts
Status Tracking
Status Tracking
Users see live status of their requests.
Comment Threads
Enable back-and-forth between IT and users.
Comment Threads
Tagging & Prioritization
Tagging & Prioritization
Flag urgent issues and categorize by type.
Role Permissions
IT admins have full control over ticket visibility.
Role Permissions
Performance Metrics
Performance Metrics
Track average response time and ticket load.
Free first version included
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