Solutions
Rapider Maintenance or Service Request System
Users report issues, upload related files, and get real-time updates. Admins manage ticket status and documentation.
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Service Request Forms
Customizable fields for location, type, and urgency.
Service Request Forms
Photo/File Upload
Photo/File Upload
Attach images, receipts, or damage reports.
Ticket Tracking System
Live status of open, in-progress, and resolved issues.
Ticket Tracking System
Technician Assignment
Technician Assignment
Auto-assign or manually dispatch service staff.
Mobile Submission Portal
Submit requests on the go via any device.
Mobile Submission Portal
Admin Workflow Tools
Admin Workflow Tools
Prioritize, comment, and update tickets centrally.
Comment Threading
Log internal and user-facing updates.
Comment Threading
SLA Tracking
SLA Tracking
Set and monitor response/resolution time targets.
Maintenance History Log
Store asset repair and service history.
Maintenance History Log
Free first version included
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